2017 - Preventable re-admissions reduced by 29% with telephonic health coaching

The aim of this study was to evaluate the effect of telephone support after hospital discharge to reduce preventable, hospital readmissions among members of the disease management program My Health Guardian (MHG) offered by a private health insurance organisation, HCF. The treatment group exhibited a 29% lower incidence of 28-day readmissions than the comparison group. The odds of the treatment group members being readmitted at least once within 28 days of discharge were 25% lower than the odds for comparison members. The Hospital Discharge program post-discharge telephonic support effectively reduced the incidence and odds of hospital 28-day readmission in a diseased population.

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2015 - Evidence that the economic benefits of our CDMP improves more with time

The objective of this research was to evaluate the longitudinal value of the chronic disease management program, My Health Guardian (MHG), in reducing hospital utilisation and costs over 4 years. Results confirm and extend prior program outcomes and support the longitudinal value of the MHG program in reducing hospital utilisation and costs for individuals with heart disease or diabetes and demonstrate the increasing program effect with continued participation over time.

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2013 - Telephonic health coaching for those with chronic disease saves cost

This was the first study of My Health Guardian (MHG), an Australian, large and comprehensive CDMP. The research evaluated the rate of hospital admissions, readmissions, and average length of hospital stay (ALOS) for insured individuals with heart disease or diabetes. All outcomes were evaluated for the total study population and for disease-matched subgroups with these conditions. The results show that MHG successfully reduced the frequency and duration of hospital admissions and presents a promising approach to reduce the burden associated with hospitalisations in populations with chronic disease.

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